Question 1

How does the AI skin analysis work?

Accepted Answer

Our AI analyzes over 45 different skin attributes from your answers and photo (optional) to identify your unique skin type, concerns, and goals. It then matches you with ingredients clinically proven to work for your profile.

Question 2

What if the products don't work for me?

Accepted Answer

We offer a 100% Glow Guarantee. If you don't see results within 30 days, we'll refund your order and help you find a better match.

Question 3

Is the subscription flexible?

Accepted Answer

Yes! You can pause, skip, or cancel your quarterly subscription at any time from your account dashboard. We'll always email you 3 days before your next box ships.

Question 4

Do you ship internationally?

Accepted Answer

Currently, we ship to the US, Canada, and UK. We are working on expanding to more countries soon!

Question 5

Are your products cruelty-free?

Accepted Answer

Absolutely. We are Leaping Bunny certified and never test on animals. All our products are also vegan and gluten-free.

Frequently asked questions